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How do I check and process customer returns?

Check received FBA returns, create used Listings, assign tasks and prepare Amazon cases.

Written by ArbitrageOne Support

What does the module show?

Returns are products that customers sent back to Amazon. Reimbursements are money flows. They can occur at different times and are not the same event.

A1 only shows FBA returns that physically arrived at the FBA warehouse. By default, it shows only units that Amazon classified as unsellable. Returns still in transit are not shown yet.

Tip: Full workflow video: Returns module in ArbitrageOne

Show sellable returns

Open the filter, activate Wiederverkaufbar eingestuft anzeigen and click Anwenden. A1 then also shows units that Amazon classified as sellable again.

Show returns classified as sellable using the filter

Process a return

Step 1: Find the return

Scan the LPN whenever possible because it identifies the individual return. If it is missing or covered, search by FNSKU, ASIN or product title.

Step 2: Set the status

Use Noch nicht erhalten, In Bearbeitung and Abgeschlossen. Set the return to In Bearbeitung as soon as it arrives with you or your service provider.

Filter returns by processing status

Step 3: Create a used Listing

Check the product, accessories, serial number, packaging and customer reason. If the item can still be sold, click Listings erstellen. This is the main workflow for resale:

  1. Select the actual condition, such as Gebraucht – Wie neu, Gebraucht – Sehr gut, Gebraucht – Gut or Gebraucht – Akzeptabel.

  2. Select FBA or FBM.

  3. Choose Neue SKU or Bestehende SKU. A new SKU is usually clearer for a return. When you select an existing SKU, A1 does not send a new Listing to Amazon.

  4. Add a precise condition note. Use Snippets for prepared text and adapt it to the item.

  5. Activate the required marketplaces and check the gross sale prices.

  6. Click Speichern or Listings erstellen.

Select fulfillment channel and a new or existing SKU

Set used condition, condition note, marketplaces and sale prices

Important: Select only the condition that you actually verified. Description, contents and visible wear must match.

Step 4: Choose another action

  • Aufgabe erstellen: Create a task for yourself or a connected service provider. Add notes, serial numbers, files or start the camera.

  • Erstattung prüfen: Use the Amazon link to check whether a matching money flow exists.

  • Fall öffnen: Select and adapt a prepared German or English text for incomplete or incorrect goods.

Create a task for a service provider with files or camera

Step 5: Document an Amazon case

Select the reason and review the proposed text. Photos of the product, packing slip, LPN and shipping label improve traceability. Copy the text or open Seller Central with Fall eröffnen, then save the Amazon case number in A1.

Prepare an Amazon case and save the case number

Step 6: Set the status to Completed

After processing, set the return to Abgeschlossen. Do this after creating the used Listing or completing the chosen alternative. The unit then appears under Abgeschlossen and remains available under Alle.

Set a processed return to Completed

Using a Prep Center

A returns service provider is connected separately from the purchase connection. Tasks can then be assigned directly to that provider.

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