Short description
With Virtual Assistants (VAs) you split work in ArbitrageOne — e.g. sourcing, purchase processing or returns handling — without sharing your credentials. Every VA gets their own account with individually assigned permissions, an optional salary model incl. bonus and is tracked separately in all modules.
Requirements
Your plan must allow VA management.
The maximum number of VAs depends on your tariff — when reached, a lock icon appears instead of the add button.
Step-by-step guide
Step 1: Open the VA overview
→ Open directly in the app: app.arbitrageone.de/virtualassistants
Go to Settings → Virtual Assistants. You'll see a card overview of all existing VAs with name, email, last login and login counter.
Step 2: Create a new VA
Click the + symbol in the Create user card. You land in the creation form.
Required fields:
First name and last name
Email address — the onboarding link goes here later
Language — DE or EN (also determines the language of the onboarding email)
Step 3: Configure salary & bonus (optional)
In the Salary section you can store the salary model of your VA directly:
Working days per week / working hours per day
Base salary per hour with currency (USD, EUR, PHP, GBP)
Max salary per hour (incl. bonus)
Target purchase volume per day — threshold at which the bonus kicks in
Salary factor (0.000 – 1.000) — how strongly more volume increases the salary
ArbitrageOne shows you a live bonus table of how the hourly wage rises with increasing purchase volume.
Step 4: Activate account and save
Set the toggle Activate account if the VA should be able to log in directly. Click Save — you land in the edit view, which now also shows the permissions section.
Step 5: Assign global permissions
In the Access rights block you see toggles for entire modules:
Manage purchases — access to Purchases
Manage export — run exports
Watchlist access — FlipHunter / Watchlist (only if licensed)
See Ungatings — check restrictions status
Returns access — handle Amazon returns (only if module is active)
VA analysis — own performance report for the VA
Notifications — receive Discord / email alerts
Step 6: Set sheet permissions
The sheet permissions table controls what the VA may do per Sourcing Sheet. Per sheet you can enable individually:
View — see the sheet
Add Product — add new products
Edit — edit existing rows
See Ungatings — see restrictions per row
View Purchases / Track Purchase — see / record purchases
View Rating / Edit Rating — see / assign ratings
View Analysis — analytics of the sheet
Main sheet: You can mark exactly one sheet as the VA's "main sheet" (checkbox in the first column). From then on, the rights View, Add Product, Edit and View Rating are automatically set and locked for this sheet — all other sheets lose the main-sheet option. This way every VA clearly sees where they primarily work.
Need a new sheet specifically for the VA? Directly below the table you click Create Sourcing Sheet — the modal opens without leaving the page.
Step 7: Send onboarding email
Back in the VA overview you click the cloud upload icon on the VA card. A modal opens with a pre-prepared onboarding email (German or English depending on the language setting).
What happens when sending:
The VA account is automatically activated.
The VA receives an email with a password setup link (valid for 24 hours).
Your email address is stored as the reply-to address.
You can freely adjust subject and body before sending.
Monitor activity
On the VA card you see at any time:
Last login — when the VA was last active
Login counter — how often the VA has logged in in total
For deeper performance reports (purchase volume per VA, bonus achievement) use VA analysis under Virtual Assistants → Analysis. → Open directly in the app: app.arbitrageone.de/virtualassistants/analysis
Edit or delete a VA
Edit: click the pencil icon on the VA card → you land in the edit view with all fields.
Delete: click the trash icon → after confirmation, the VA account is deactivated. Their existing entries (purchases, ratings) are kept.
Important notes
Main sheet is an exclusive concept — you can choose only one per VA. If the VA should work as primary owner on multiple sheets, simply create them with full rights without marking a main sheet.
If a sheet is already assigned to another VA as their main sheet, you'll see a lock icon instead of the checkbox — only the account owner can change the assignment.
The onboarding link expires after 24 hours. If the VA doesn't make it in time, they can request a new link via "Forgot password".
The bonus model only affects the display in the VA analysis — it doesn't trigger automatic payments.
Common issues
Issue: "Maximum number of users reached" Solution: Your plan limits the number of VAs. Either delete an existing VA or upgrade your plan.
Issue: VA can't log in Solution: Check that the Activate account toggle is set. The onboarding email only activates the account once it's actually been sent.
Issue: VA doesn't see a sheet despite having permissions Solution: In the sheet permissions table, View must be active. Without View, the other permissions have no effect.
Issue: Main-sheet checkbox is greyed out Solution: Either another sheet is already marked as main (only one at a time possible) or the sheet already has another VA as main user. Remove the existing assignment first.
Issue: Permission changes don't take effect immediately Solution: The VA has to log out and back in once for new permissions to become active.
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