Short description
If you work with a returns service provider (also called solution provider or Prep Center), you link your accounts in ArbitrageOne via an invitation link. Only after this link is established can your provider process your returns, accept tasks (todos) and create listings for you.
How the connection works
Your provider has a function in their ArbitrageOne account to generate a personal link for you. You'll receive this link directly from them — typically via email or messenger. As soon as you click the link and are logged in, your account is linked to the provider's account.
Step-by-step: Establish the connection
Step 1: Open the link
Click the link your provider sent you. You're redirected to ArbitrageOne.
Step 2: Log in or register
Already have an account? → Log in as usual.
No account yet? → Click Register now at the bottom and create an account. After registration you're logged in automatically and the connection is established.
Step 3: Confirm the connection
After login you'll see the provider shown in your account. In the sections Returns and Returns settings the provider appears as a connected partner.
Step 4: Check returns settings
→ Open directly in the app: app.arbitrageone.de/returns/settings
Go to Returns settings and check the configuration for this provider:
Min. processing value (€)
Blocked ASINs
Global notes
Marketplaces for re-listings
Enable FBM
These settings determine how the provider handles your returns.
Important notes
Per account you can be linked to multiple providers. Each provider only sees their own tasks. However, both providers see pending returns until arrival.
Returns can only enter your provider's workflow once the link is established.
Disconnect the link
A self-service feature to disconnect the link is currently in the works. Until then: please contact support — we'll remove the link manually for you. Please state in the request which provider you no longer want to work with.
Common issues
Issue: "The link leads to the login page and then nothing happens." Solution: You weren't logged in when you clicked the link. Log in and open the link again — it stays valid for you.
Issue: "I don't see my provider anywhere after clicking." Solution: Reload the page (Ctrl + R / Cmd + R). If the provider still doesn't appear, send us the link you arrived with — we'll check it.
Issue: "I want to work with a second provider." Solution: The second provider sends you a separate link. Multiple parallel connections are no problem.
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