Short description
With Review requests, ArbitrageOne uses Amazon's official Request a Review button automatically — you set the rules once and ArbitrageOne sends a request to Amazon for every qualifying order from that point on. Amazon then handles the email to the customer.
Page layout
KPI cards at the top
Review requests — status (Active / Inactive)
Requests sent 30d
Requests sent 90d
Notice (required reading)
A grey alert block reminds you that the emails sent by Amazon can be considered advertising — relevant for the legal assessment in DE/AT.
Configuration
Enable review requests — master toggle
Marketplace selection — multi-select via country flags
Days after delivery — waiting time before the request is sent (5–30 days)
Blocked ASINs — comma-separated list, e.g. for brands with review blocks or complaint-prone products
Also send review requests for FBM orders — toggle
Exclude refunded orders — toggle
Step-by-step: Set up requests
Step 1: Enable
→ Open directly in the app: app.arbitrageone.de/solicitations
Switch Enable review requests on.
Step 2: Choose marketplaces
Under Marketplace selection choose all markets where you want to collect reviews.
Step 3: Set waiting time
Recommendation: 7–10 days after delivery — the customer has had the product, the initial excitement is still there.
Step 4: Exclude ASINs
Enter all ASINs you don't want to send requests for in Blocked ASINs (e.g. complaint-prone items or brands with their own review strategy).
Step 5: FBM and refunds
Decide whether FBM orders are included and whether refunded orders should be excluded (recommended: exclude).
Step 6: Save
ArbitrageOne now automatically sends requests for qualifying orders.
Important notes
Amazon limits Request a Review to one request per order within the 5–30 day window after delivery.
Refunded orders should stay excluded — otherwise you risk negative reviews.
Mind the legal classification as advertising in your home market.
Common issues
Issue: "Number of sent requests stagnates." Solution: Check that the toggle is on, the selected marketplace matches and the delivery date is more than the configured number of days ago.
Issue: "A request was sent for an ASIN even though it's blocked." Solution: Check the exact spelling of the ASIN in the Blocked ASINs field (comma-separated, without whitespace issues).
Issue: "Customer reports they didn't receive an email." Solution: Amazon ultimately decides whether the email goes out. We only send the request — delivery is up to Amazon.
Related articles