Short description
In the Reimbursements section of ProfitTracker you see every Amazon reimbursement — e.g. for lost or damaged warehouse stock, miscalculated FBA fees or customer returns. At a glance you can tell which reimbursements were profitable and on which ones you lost money.
Page layout
KPI cards at the top
Total reimbursements — count + total amount
≥ Cost (Profitable) — count, share in % and amount
< Cost (Loss) — count, share in % and amount
Ø Reimbursement — average amount per reimbursement
Table
Column | Content |
Product | image, ASIN, Seller SKU |
Reason | e.g. Customer return, Lost in warehouse, Damaged in warehouse, Lost outbound, Damaged outbound |
Order number | Amazon order ID |
Date | date of the reimbursement |
Reimbursement IDs | unique IDs of the reimbursement |
Reimbursements | split into Cash and Inventory |
Amount (vs. Cost) | reimbursement vs. your CoG |
Discrepancy | profit / loss in € |
Case number | inline editable |
Comments | inline editable |
Step-by-step: Track lost goods
Step 1: Set filter
→ Open directly in the app: app.arbitrageone.de/reimbursements
Search via the DataTable field for Lost or an ASIN.
Step 2: Check the discrepancy
If the Discrepancy column is red, Amazon reimbursed less than your CoG. Click Dispute / Request top-up (link on the entry) and follow through to the Amazon form.
Step 3: Store the case number
Click the pencil icon next to Case number and enter Amazon's case number. That way you can find the case later.
Step 4: Add a comment
In the Comments field record what you wrote to Amazon or what deadline you set yourself.
Important notes
A reimbursement can contain Cash (payout) and Inventory (goods back to the warehouse) at the same time.
A loss often arises when Amazon applies the default reimbursement amount instead of your actual CoG. In that case it's worth filing a dispute with a purchase invoice.
Before filing a request, it's worth checking Amazon Inventory Reimbursement → Cost Management. There you see per FNSKU which CoGs Amazon has already accepted — so you know in advance which value to bring into the dispute.
Common issues
Issue: "A reimbursement is shown as a loss even though I was profitable." Solution: Check your stored CoG in ProfitTracker — if the cost is missing, the system calculates with 0 or a default value.
Issue: "An order doesn't show up here." Solution: Reimbursements are delivered by Amazon with some delay. Wait a few hours or check in Seller Central → Reports → Reimbursements.
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